Privacy Policy

Last updated: 7 July 2026

At Vouch Video Testimonials ("Vouch", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Vouch Video Testimonials is operated by:

Michael Poh T/A Vouch Video Testimonials

Website: https://vouch.co.nz

Email: Michael@vouch.co.nz

2. Information We Collect

We may collect the following types of information:

Information you provide

When you contact us, book a meeting, download resources, request a quote, subscribe to our emails, or become a client, we may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Job title
  • Business information
  • Project details
  • Any information you voluntarily provide

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide our services
  • Schedule meetings
  • Prepare proposals
  • Process invoices and payments
  • Deliver video projects
  • Improve our website and services
  • Send newsletters or marketing communications (where permitted)
  • Measure advertising performance
  • Detect fraud or misuse
  • Comply with legal obligations

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember website preferences
  • Measure website traffic
  • Understand visitor behaviour
  • Improve our advertising
  • Deliver relevant marketing

You can disable cookies through your browser settings, although some website features may not function correctly.

5. Analytics and Advertising

We may use services including:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • LinkedIn Insights
  • Other analytics or advertising platforms

These services may collect information about how you interact with our website.

You can opt out of certain advertising cookies through your browser settings or industry opt-out tools.

6. Third-Party Services

We use trusted third-party providers to operate our business, including services for:

  • Website hosting
  • Appointment scheduling
  • Email marketing
  • Customer relationship management (CRM)
  • Video review and collaboration
  • Cloud storage
  • Payment processing

These providers only receive the information necessary to perform their services.

7. Video Testimonials

As part of our services, we produce video testimonials and case studies.

Any personal information, interviews, photographs or videos used in published content are only published with the appropriate permissions and client approval.

8. How Long We Keep Information

We retain personal information only as long as necessary to:

  • Deliver our services
  • Meet legal and tax obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymised where practical.

9. Data Security

We take reasonable administrative, technical and physical measures to protect personal information from:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. International Transfers

Because we work with clients and service providers around the world, your information may be processed or stored outside New Zealand, including in the United States and other countries.

Where required, we take reasonable steps to ensure your information receives appropriate protection.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect
  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request information about categories of information collected
  • Know whether personal information has been disclosed to third parties
  • Limit certain uses of sensitive personal information (where applicable)
  • Not be discriminated against for exercising your privacy rights

Sale or Sharing of Personal Information

We do not sell personal information for monetary value.

We may share limited information with advertising or analytics providers to improve marketing performance. This may be considered "sharing" under California law.

California residents may request that we stop such sharing by contacting us.

12. Do Not Track

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universal standard for responding to these signals, our website may not respond to all Do Not Track requests.

13. Children's Privacy

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected such information, we will delete it promptly.

14. Your Rights

Depending on where you live, you may have rights to:

  • Access your information
  • Correct inaccurate information
  • Delete your information
  • Withdraw consent
  • Restrict certain processing
  • Request a copy of your information

To exercise these rights, please contact us using the details below.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised "Last updated" date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Michael Poh
Vouch Video Testimonials

Email: Michael@vouch.co.nz

Website: https://vouch.co.nz, www.vouchforcoaches.com

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